A little note about exchanges,
We want you to love every little thing you order from us! Since our items are kids’ pieces and carefully packed just for you, we’re unable to offer refunds.
But no worries! If the size isn’t quite right, we’re happy to exchange it for another size, subject to availability. The only thing we ask is that the delivery fees for the exchange are covered by the customer.
Our exchange policy is valid for 15 days. If 15 days have passed since your purchase, we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are certain situations where exchanges are not granted:
Refund only applies if the purchased item is proven damaged or defected from manufacturer.
Refund only applies if defected item is reported damaged upon delivery and within 24 hours.
Once damaged item is received and inspected, you will be notified by email if the refund is approved or denied.
If your refund request is approved, then we will process a purchasing credit note to be used in our store.
Sales items cannot be exchanged with none sales items. Every item should be exchanged with it’s equal value
In case of exchanges, customers are responsible for paying for the return delivery cost.
Shipping/Delivery costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at {email} for questions related to refunds and returns.
