Privacy Policy

KidzieCo respects the privacy of our customers and website visitors.

This Privacy Policy explains what personal information we may collect when you visit KidzieCo, create an account, place an order, or contact us, and how that information may be used and protected.

1. Information We Collect

Depending on how you use KidzieCo, we may collect information such as:

  • Your name
  • Telephone number
  • Email address
  • Billing and delivery address
  • Order and purchase information
  • Account information
  • Communications you send to KidzieCo
  • Information required to process and deliver an order

Our website may also automatically collect limited technical information such as browser type, device type, IP address, pages visited, and other website usage information.

2. How We Use Your Information

KidzieCo may use personal information to:

  • Process and manage orders.
  • Confirm purchases.
  • Arrange shipping and delivery.
  • Communicate with you regarding an order.
  • Process returns or exchanges.
  • Provide customer support.
  • Maintain customer accounts.
  • Improve our website and shopping experience.
  • Detect or prevent fraudulent or abusive activity.
  • Maintain necessary business and transaction records.
  • Comply with applicable legal obligations.

Where permitted and where appropriate consent has been obtained, we may also use contact information to send promotional communications or information about KidzieCo products and offers.

3. Cash on Delivery

KidzieCo currently offers Cash on Delivery where available.

Because payment is collected upon delivery, information such as your name, telephone number, delivery address, and order details may need to be provided to the delivery or courier service responsible for fulfilling your order.

Only information reasonably necessary to complete the delivery should be shared.

4. Sharing Personal Information

KidzieCo does not sell customers’ personal information.

We may share necessary information with service providers involved in operating our online store, including providers responsible for:

  • Website hosting
  • E-commerce functionality
  • Order processing
  • Delivery and courier services
  • Website security
  • Technical support
  • Analytics or other website services

These providers may process information only as necessary to provide their respective services and subject to their own applicable privacy and security obligations.

We may also disclose information where required by applicable law or a lawful request from an appropriate authority.

5. WooCommerce and Website Services

KidzieCo operates using WordPress and WooCommerce.

These systems may process information required to operate the store, maintain customer accounts, manage shopping carts, process orders, and provide other e-commerce functionality.

Other website plugins or services may also process limited technical information necessary for functionality, security, performance, or analytics.

6. Cookies

KidzieCo may use cookies and similar technologies to operate the website and improve the shopping experience.

Cookies may be used for functions such as:

  • Remembering shopping-cart contents.
  • Maintaining customer sessions.
  • Remembering website preferences.
  • Supporting account login.
  • Understanding website performance and usage.
  • Supporting security and fraud prevention.

Some cookies are necessary for the website and WooCommerce store to function properly.

Where required by applicable law, optional cookies should be used in accordance with the appropriate consent requirements.

7. Third-Party Services

Our website may contain links to third-party websites or use external services.

KidzieCo is not responsible for the privacy practices of independent third-party websites. Customers should review the privacy policies of those services where appropriate.

8. Data Security

KidzieCo takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can guarantee absolute security.

Customers are also responsible for protecting their account credentials and should not share passwords with others.

9. How Long We Keep Information

KidzieCo retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business records, resolving disputes, and complying with applicable legal or accounting requirements.

Different types of information may therefore be retained for different periods.

10. Children’s Privacy

KidzieCo sells products intended for babies and children, but the website and online purchasing services are intended to be used by parents, guardians, and other adults, not directly by children.

KidzieCo does not knowingly seek to collect personal information directly from children through the purchasing process.

If you believe that a child has provided personal information directly to KidzieCo without appropriate authorization, please contact us so that the matter can be reviewed.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to or correction of certain information held about you.

Where applicable, you may also request deletion or restriction of certain information, subject to information KidzieCo must retain for legitimate business, transaction, legal, or regulatory purposes.

Requests can be made using the contact information provided on the KidzieCo website.

12. Marketing Communications

If KidzieCo introduces email, SMS, WhatsApp, or other promotional communications, customers should receive such communications only where permitted under applicable requirements.

Where applicable, customers will be able to unsubscribe or request that promotional communications stop.

Transactional communications relating to an order, delivery, return, exchange, or customer-service request are not considered promotional communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, services, or legal requirements change.

The latest version will be published on this page with its updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or how KidzieCo handles your personal information, please contact us through our Contact Us page or the contact information provided on the website.